Join our team.

Primary Purpose

The primary purpose of this role is to serve as the main point of contact with our clients to facilitate and implement systems, services, and methodologies while utilizing the People Centric High Performance Culture Framework. At its core, a successful engagement specialist should be adept at engaging people. A traditional consultant analyzes, tells, and then leaves the execution of the change to the client. The engagement specialist is an expert at making the change happen by walking with the client.

Primary Functions of the Position – Key Responsibilities & Duties

Provide the following for our clients:

• Understand, utilize and strategically drive a client through the People Centric Framework
• Has the ability to win others over quickly to build strong, trusted relationships.
• Collect information about the business through conversations, surveys, shadowing and / or interviews
• Interpret situations to unearth weaknesses and problems, and comprehend the causes
• Engage in difficult or crucial conversations
• Detect issues and investigate ways to resolve them
• Assess pros and cons of possible strategies for clients
• Facilitate group conversations by asking insightful questions that help others chart their own path
• Organize and execute assigned projects
• Comfortable speaking in public to groups of people and handle unexpected questions or challenges from participants
• Develop and implement new procedures or trainings for the client
• Coordinate multiple projects, teams, and resources smoothly and effectively
• Work with Engagement Manager to develop best strategies for client
• Track client projects and keep People Centric staff up-to-date with all client interactions
• Compile and present information orally, visually, and in writing
• Submit regular reports and other deliverables to clients about company health, new initiatives, insights, and systems and process installations
• Able to thrive in an environment with shifting client expectations and strategies

Provide the following for our team:

• Be adaptive to the changing environment of a small, growing business
• Understand the goals of People Centric and work to support and fulfil those goals
• Strive for constant improvement and personal growth
• Live in our core values: Team, Impact, Communication, and Truth

Academic, Certifications & Trade Qualifications

A college degree or over 2 years of experience in business, finance, management, administration, organizational communication, or other related fields.

Work Experience, Skills & Strengths

Applicants are required to have the following work experience, skills and strengths:

• Excellent communication skills, both written and verbal
• Ability to diffuse emotional situations and provide clarity to all parties
• Working knowledge of general business practices
• Interact professionally with client executives, managers, and employees
• Facilitate conversations and drive results
• Excellent follow-through skills
• Proficient in Microsoft Office Suite and Google Suite products and willing to adapt to new technologies
• Reliable transportation necessary
• Travel out of town is required

Cultural Competencies

People Centric has a strong organizational culture. People who thrive within our organization are collaborative, reliable, hardworking and constantly thriving to better themselves and the company’s overarching team strengths.  We work to live our core values, provide maximum positive impact to our clients, and strive for excellence in all that we do. We are a small business so we value team members that are able to pitch in wherever and whenever necessary.

Provide the following for our team:

• Be adaptive to the changing environment of a small, growing business
• Understand the goals of People Centric and work to support and fulfil those goals
• Strive for constant improvement and personal growth
• Live in our core values: Team, Impact, Communication, and Truth

Core Values in Action

• Team – Knowledge and respect that you cannot do it all and that you need others because they do some things better than you.
• Communication – Humble approach to communication that starts by knowing you might be wrong.
• Impact – Focus on your success is the client’s success
• Truth – Willingness to be vulnerable and to pursue truth, especially when it is hard to do so.

Salary Range: $55,000 to $65,000 annually